Privacy Policy

1. Controller Identity

Synvara Technologies LLC ("Synvara," "we," "us," "our") is the data controller for personal data processed via https://synvara.ai/training ("Training").

2. Categories of Data Collected

2.1 User-Provided

• Name, email address, organization
• Account credentials (hashed)
• Training activity, progress, assessments
• User submissions (text, uploads, prompts, responses)
• Support communications

2.2 Automatically Collected

• IP address, device/browser identifiers
• Session logs, timestamps, feature usage
• Cookie identifiers (session, preference, consent)

2.3 Payments (Stripe)

• Billing contact details
• Transaction metadata (amount, timestamp, status)

3. Purposes of Processing

Personal data is processed to:

• Provide and operate Training services
• Authenticate users and secure accounts
• Track training progress and certifications
• Process payments and invoices
• Improve platform reliability and usability
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. AI-Assisted Features & Training Data

Training may include AI-assisted or automated features.

• User submissions are processed to deliver requested functionality
• Synvara may use de-identified or aggregated data to improve service quality
• No user content is sold
• No biometric or sensitive health data is processed

5. Legal Bases (GDPR / UK GDPR)

Where applicable, processing is based on:

• Contract necessity
• Legitimate interests (security, service improvement)
• Legal obligations
• User consent (cookies, optional analytics)

6. Cookies & Tracking

See Cookie Policy for full details. Non-essential cookies must not load without consent where required by law.

7. Data Sharing

Data may be shared only with:

• Infrastructure & hosting providers
• Payment processor (Stripe)
• Analytics/security vendors (if enabled)
• Legal authorities where required

All subprocessors are contractually bound to confidentiality and security obligations.

8. Retention

Data is retained only as long as necessary for:

• Service provision
• Legal and accounting obligations
• Security and audit trails

9. User Rights

Depending on jurisdiction, users may request:

• Access, correction, deletion
• Processing restriction or objection
• Data portability

Requests: [email protected] (subject: "Privacy Request")

10. Children

Training is not intended for users under 13. Data from children is not knowingly collected.

11. Updates

Material changes will be posted with updated dates. Continued use constitutes acceptance.