Terms of Service

Acceptance of Terms

By accessing synvara.ai, creating an account, or using any Synvara product or service, you ("User," "Client," or "you") agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Services

Synvara Technologies, LLC provides governed AI infrastructure products and professional services, including:

• PulseArch: Infrastructure-native AI orchestration with pre-run governance and policy enforcement capabilities.
• PulsrOS: System fabric for operating Pulsaris at enterprise scale, providing runtime integrity and deployment continuity.
• Pulsaris: Multi-agent, multi-model intelligence system for enterprise deployment across cloud, hybrid, and sovereign environments.
• Professional Services: Architecture consulting, deployment support, training, and integration services.

Synvara reserves the right to modify, suspend, or discontinue any Service with reasonable advance notice to active clients.

Accounts & Access

Access to authenticated Synvara portals, training platforms, and deployment tooling requires a valid account. You are responsible for:

• Maintaining the confidentiality of account credentials
• All activity that occurs under your account
• Notifying Synvara immediately of any unauthorized access at [email protected]

Enterprise clients may provision sub-accounts for authorized personnel. The contracting entity is responsible for ensuring all sub-account users comply with these Terms.

Acceptable Use

You agree not to use Synvara Services to:

• Violate any applicable law, regulation, or export control restriction
• Attempt to reverse-engineer, decompile, or derive source code from Synvara's proprietary systems
• Circumvent, disable, or interfere with security or governance controls within the platform
• Transmit malware, conduct denial of service attacks, or engage in unauthorized network probing
• Use the Services in a manner that infringes third-party intellectual property rights
• Resell, sublicense, or white-label the Services without prior written consent from Synvara

Synvara may suspend access without notice for material violations and will provide notice as soon as practicable.

Intellectual Property

Synvara IP

All technology, software, algorithms, documentation, trademarks, and product architectures comprising PulseArch, PulsrOS, and Pulsaris — including the SSOT governance framework and INAIO interface layer — are proprietary to Synvara Technologies, LLC. No ownership rights are transferred through use of the Services. Access is granted under a limited, non-exclusive, non-transferable license for the scope defined in the applicable agreement.

Client Data

You retain full ownership of data you input into or generate through Synvara Services. You grant Synvara a limited license to process such data solely to deliver the contracted Services. Synvara does not train models on client data without explicit written consent.

Feedback

Any suggestions, enhancement requests, or feedback you provide to Synvara may be incorporated into the Services without obligation to compensate you, unless otherwise agreed in writing.

Confidentiality

Each party may receive confidential information from the other in the course of the engagement. Both parties agree to:

• Use confidential information only for the purposes of the engagement
• Protect confidential information with at least the same degree of care used for their own confidential information, but not less than reasonable care
• Not disclose confidential information to third parties without prior written consent, except as required by law

Enterprise engagements are further governed by mutual non-disclosure agreements executed at the outset of the relationship.

Payment Terms

Payment terms for Synvara Services are defined in the applicable MSA, SOW, or order form. General provisions:

• Invoices are due within 30 days of issuance unless otherwise agreed
• Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower
• Synvara reserves the right to suspend access for accounts more than 45 days past due after reasonable notice
• All fees are exclusive of applicable taxes; Client is responsible for all applicable taxes

Warranties & Disclaimers

Synvara's Warranty

Synvara warrants that the Services will perform materially as described in applicable documentation during the subscription or engagement term. For material non-conformance, Client's exclusive remedy is re-performance or a pro-rated refund, at Synvara's discretion.

Disclaimer

Limitation of Liability

These limitations reflect the allocation of risk between the parties and are a fundamental basis of the bargain.

Indemnification

You agree to indemnify, defend, and hold harmless Synvara Technologies, LLC, its officers, directors, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your use of the Services in a manner not authorized by Synvara; or (c) your infringement of any third-party right.

Term & Termination

These Terms are effective upon first use and continue until terminated. Either party may terminate:

• For convenience, with 30 days' written notice (subject to any committed subscription periods)
• Immediately upon written notice if the other party materially breaches and fails to cure within 15 days of written notice
• Immediately if the other party becomes insolvent or subject to bankruptcy proceedings

Upon termination, your license to use the Services ceases. Sections covering IP, confidentiality, liability, indemnification, and governing law survive termination.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Kansas, United States, without regard to conflict of law principles. Any dispute that cannot be resolved informally shall be submitted to binding arbitration in Kansas under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

Changes to Terms

Synvara may modify these Terms from time to time. For material changes, we will provide at least 30 days' notice to active clients via email or dashboard notification. Continued use after the effective date of the revised Terms constitutes acceptance.

Contact

Questions about these Terms should be directed to: