Privacy Policy

Overview

Synvara Technologies, LLC ("Synvara," "we," "us," or "our") operates synvara.ai and related enterprise services including PulseArch, PulsrOS, and Pulsaris (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and protect information relating to visitors to our website and clients using our Services.

By accessing synvara.ai or engaging with Synvara Services, you acknowledge this Privacy Policy. If you disagree with any part of it, please discontinue use of our Services.

Information We Collect

Information you provide directly

• Contact form submissions: Name, company name, email address, sector, inquiry type, and message content submitted via synvara.ai/contact or similar intake forms.
• Business communications: Email, telephone, or video call records in connection with sales, consulting, and support engagements.
• Account information: Credentials and profile data for authenticated portals or training platforms operated by Synvara.

Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referral URL, and pages visited — collected through Cloudflare infrastructure logs.
• Usage data: Pages viewed, time on page, and interaction events where analytics tooling is active. We do not use behavioral advertising trackers.
• Cookies and similar technologies: See the Cookies section below.

Enterprise deployment data

Where Synvara provides on-premise, sovereign cloud, or hybrid deployment services, data processed within those environments is governed by the applicable Data Processing Agreement ("DPA") — not this Policy. Synvara acts as a data processor in those contexts.

How We Use Information

We use the information collected for the following purposes:

• Respond to inquiries and schedule consultations
• Deliver, maintain, and improve the Services
• Communicate about product updates, deployment support, and security advisories relevant to your engagement
• Comply with legal obligations
• Protect the security and integrity of our systems
• Generate aggregate, anonymized analytics to understand how synvara.ai is used

We do not use personal information for automated decision-making that produces legal or similarly significant effects without human review.

Sharing & Disclosure

Synvara does not sell, rent, or broker personal information. We may share data in limited circumstances:

• Service providers: Infrastructure and communication providers operating under data processing agreements (e.g., Cloudflare for CDN and edge compute, SendGrid for transactional email). These providers are contractually restricted from using data for their own purposes.
• Legal requirements: Where required by applicable law, court order, or governmental authority, and only to the minimum extent necessary.
• Business transfers: In connection with a merger, acquisition, or sale of Synvara assets — with advance notice provided where legally required.
• With your consent: Any other sharing will be with your explicit prior consent.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law:

• Contact form data: Retained for 24 months from the date of submission, unless an active engagement requires longer retention.
• Server and access logs: Retained for up to 90 days.
• Active client records: Retained for the duration of the engagement plus any applicable statutory retention period.

You may request deletion of your personal information at any time. See Your Rights below.

Security

Synvara applies technical and organizational security measures appropriate to the sensitivity of data processed:

• All data in transit encrypted via TLS 1.2+ through Cloudflare's edge network
• Contact form submissions routed through Cloudflare Workers with server-side validation
• API secrets stored as encrypted environment variables, never in source code or build artifacts
• Access to production systems restricted via Zero Trust identity verification

No transmission over the internet is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

Cookies

Synvara uses a minimal cookie footprint limited to essential and Cloudflare security cookies. We do not use advertising cookies, cross-site tracking, or third-party behavioral analytics. For full details, see our Cookie Policy.

International Data Transfers

Synvara is headquartered in the United States. Where Personal Data originating from the EEA, UK, or Switzerland is processed, transfers rely on Standard Contractual Clauses (SCCs) or other lawful mechanisms. Our enterprise DPA includes applicable transfer provisions.

Children's Privacy

Our Services are directed exclusively to enterprise businesses and professionals. We do not knowingly collect personal information from individuals under 18. Contact [email protected] if you believe we have inadvertently collected such data.

Policy Changes

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date. Continued use of our Services after any update constitutes acceptance of the revised Policy.

Contact Us

For privacy-related inquiries, rights requests, or to raise a concern:

EEA/UK data subjects who believe their rights have not been adequately addressed may lodge a complaint with their relevant supervisory authority.